Frequently Asked Questions
Everything you need to know about your ST.CLAIR London experience.
What is your standard shipping timeframe?
We offer complimentary standard shipping on all UK orders, which typically arrive within 3-5 business days. International shipping times vary by location, generally ranging from 7-14 business days.
What is the ST.CLAIR London return policy?
We accept returns on all unworn, unwashed items with original tags attached within 28 days of delivery. Please use our online portal to generate a prepaid return label.
How do I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. As our silhouettes are designed in London with a tailored fit, we recommend sizing up if you are between sizes.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified European mills to source premium, sustainable fabrics including organic cotton and recycled wool blends for our collections.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and interest-free installment options via Klarna.
Can I track my order once it has been dispatched?
Yes, as soon as your order leaves our London warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery in real-time.